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How long can I test? Are there any discounts? How many devices can I manage? We have collected the most frequently asked questions and answered them in brief.

Pathfinder adapts perfectly to your needs

Frequently asked questions about the Pathfinder Suite licensing model

How many devices can I manage with Pathfinder?

You can manage an unlimited number of devices. It is completely independent of the respective license and there are no restrictions for you as a user. You can document any number of data sockets, computers, server racks, locations and any other component you can think of.

What licenses are available?

You can choose between Pathfinder rental, Pathfinder full or Pathfinder Lite. Additionally, with Pathfinder Viewer we offer you the possibility to purchase a read-only license. Except for Pathfinder Lite, all licenses are based on the concurrent-user model. Here you can find an overview of the Pathfinder license model.

How many licenses do I need for my company?

It depends on the number of employees in your company who will access Pathfinder at the same time. Pathfinder is licensed according to the concurrent-user model. This means that the number of licenses purchased determines how many employees can work with the software simultaneously (reading or writing). For more information, please contact us. Our sales team is always ready to assist you.

What does “multi-user support” mean and what is the concurrent-user model?

Multi-user support means that multiple user accounts can work simultaneously, based on the concurrent-user model. Here, the number of licenses purchased determines how many of your employees can access Pathfinder at the same time with read and write privileges. The multi-user version of Pathfinder is portable and can be installed as many times as you want.

Is there a minimum rental period for the rental version?

No, currently there is no minimum rental period. We want to support our clients who need maximum flexibility in the Corona pandemic. Therefore, the rental license is currently cancellable on a monthly basis. You may also purchase your rented licenses and convert them into the full license at any time.

Do I own the software?

Pathfinder can be used for an unlimited time if you have purchased a single or multi-user license. Pathfinder rental is available to you for the rented period.

Questions about the trial procedure

We are also happy to answer your questions personally.

Please get in contact

How long can I test Pathfinder?

You can test Pathfinder without any restrictions for 30 days. The free license will end automatically after the trial period is over.

Where and how can I start a free trial?

You can get your trial version here. We will review and reply to your request promptly.
Once verified, we will send you an e-mail to the address you provided with a download link for Pathfinder. You can install your trial version of Pathfinder full and start testing.

How can I extend my trial period?

The 30 days were unfortunately not enough? You need a little more time? No problem! We will gladly extend the trial period for you. Please contact our support team for more information.

Can I keep the test data?

All the data you create in the test database can be easily transferred after purchase.

I have not received any e-mail.

Please e-mail us with your queries or call us within business hours (Mon-Fri, 09:00 to 17:00). Have you already checked your spam folder? Thank you for your patience.

Pathfinder maintenance and discounts

Frequently asked questions about the discount policy and the benefits of Pathfinder maintenance.

What do I get out of the maintenance service?

You will benefit especially from the product updates, which include all minor updates and all new Pathfinder versions. In addition, you will receive personal assistance from our support team. New device templates for components will also be created for you on request.

Do I have to pay extra for the device templates?

No, you do not have to pay extra for the device templates. All device templates required to realize your network documentation are already included. Currently our online catalog contains over 20,000 device templates available for you to download into your local Pathfinder components library. With active maintenance, new device templates are created upon your request.

Are updates included?

For single and multi-user licensing, updates are covered in the maintenance plan. The lump sum of our maintenance is 20% of the sum of all single licenses (list price without deductions) you purchased. If you decide to rent Pathfinder all updates are included.

Are there any discounts?

Are you a public institution, non-profit or from the education sector? For you, we offer comprehensive discounts and will be more than happy to assist you. Our sales team will also inform you about our discount policy for purchasing large license packages.

Do resellers receive special rates?

We have been working successfully with resellers for years. At the same time, we put great emphasis on customer data protection. Are you a reseller? Please contact us to learn more about the terms and conditions.

Are there bulk discounts?

For our purchasable licenses, a price scale applies from the third license onwards. Our sales team will be glad to assist you with your queries.

Do you have more questions?

Our support team is looking forward to hearing from you. We always find a solution and are eager to address the tricky questions!

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